Return Policy on Books
All book sales are final. No returns, refunds, or exchanges unless merchandise is defective or damaged in transit. If so, please contact us at store@gaelenfoley.com within 7 days of delivery.
Return Policy on Clothing, Mugs, & Accessories
All of our clothing, mugs, and accessories are made special order “Print-on-Demand”. We do not warehouse these items. All of this merchandise is printed and fulfilled after an order is placed. Print-on-demand commerce is the best way to produce and sell goods with the least amount of waste and the smallest environmental impact. It is the sensible way to conduct business in the 21st century. As a result, no refunds will be given for mistakes made outside of our control. We do not refund orders for buyer’s remorse or purchases of the wrong size, color, or style. We print the exact number of items based on the orders that come in and we will not have extras.
Furthermore, we do not accept returns for slight variations in item color and/or overall design. Nor do we accept returns on items that do not match product image(s) exactly. Although every effort is made to provide a consistent final product, some variation is unavoidable. Thank you for understanding!
For misprinted, damaged, or defective items, claims must be submitted within 15 days after the product has been received. Contact us at: store@gaelenfoley.com and provide a description of the problem with attached images. We will respond to your claim with return instructions usually within 24 hours. Once your merchandise has been received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, a full refund will automatically be applied to your credit card or original method of payment.
For packages lost in transit, claims must be submitted no later than 3 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. A full refund will be issued. Contact us at: store@gaelenfoley.com.
Furthermore, we do not accept returns for slight variations in item color and/or overall design. Nor do we accept returns on items that do not match product image(s) exactly. Although every effort is made to provide a consistent final product, some variation is unavoidable. Thank you for understanding!
For misprinted, damaged, or defective items, claims must be submitted within 15 days after the product has been received. Contact us at: store@gaelenfoley.com and provide a description of the problem with attached images. We will respond to your claim with return instructions usually within 24 hours. Once your merchandise has been received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, a full refund will automatically be applied to your credit card or original method of payment.
For packages lost in transit, claims must be submitted no later than 3 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. A full refund will be issued. Contact us at: store@gaelenfoley.com.
Shipping Policy on Books
- Autographed novels usually ship within 1 - 2 business days.
- Non-autographed discounted books usually ship within 5 - 7 business days.
Shipping Policy on Clothing, Mugs, & Accessories
It takes 2 - 7 business days to print your item(s) and then an additional 3 - 4 days to ship. So, from the time you place your order, your merchandise will arrive 5 - 11 business days later.
